Posted on | December 15, 2016 | Comments Off on A Customer with Memory Loss Doesn’t Mean Losing a Customer
How does a business assist a customer who may have dementia? That’s one of the questions being addressed by Dementia Friendly Tempe, a community project to make Tempe a livable city for people living with memory loss and their caregivers. Helping Tempe businesses to become dementia aware is one of the goals of the DFT project which was launched in spring 2016 with a community-wide meeting. As one of the business representatives, the Tempe Chamber of Commerce is working with Mayor Mark Mitchell and the DFT action team of community leaders to develop training for businesses to help them recognize, assist and retain customers who show signs of dementia.
The action team has already engaged various sectors of the community, including business, finance and legal services, with a survey of dementia awareness. Businesses answered an on-line questionnaire about dementia friendly customer service and human resource strategies, and how to meet the needs of customers with dementia and their caregivers, as well as the needs of employees who are caring for someone with the disease.
With the survey information in hand, the action team is onto a new phase of its roadmap on how to become a dementia friendly city. The team will engage leaders in Tempe to accurately assess the strengths and weakness of the dementia readiness in our community. The Tempe Chamber of Commerce will keep its members updated on this continuing work and will also post more DFT information on business-related topics and project participation opportunities as it comes up.
The roadmap that we DFT is following was developed by Dementia Friendly America, an initiative that is catalyzing a movement to more effectively support and serve those across America who are living with dementia. More information on the groups is available at www.dfamerica.org.
Through the DFT action team’s efforts, Tempe has made some initial steps on its journey. The public now has two free DFT informational programs in place thanks to staffing and funding from Banner Alzheimer’s Institute: Memory Café, a weekly social gathering of people with memory loss and their caregivers, and Dementia Friendly Tempe Presents – a monthly lecture series on related topics.
To find out more on Dementia Friendly Tempe, please visit www.tempe.gov/dft.