Tempe Chamber Of Commerce

Your Success Is Our Business

Improving Customer Service and Keeping Your Best Customers

Posted on | January 30, 2015 | No Comments

Nicole Spracale

Nicole Spracale

Nicole Spracale is the CEO of Nicole Spracale Consulting, as well a Chair for Vistage International. With over 15 years of Executive Leadership experience with top names in the retail, services and technology space; Nicole brings a deep expertise in talent management and acquisition, sales and operations, and strategy execution to her clients. Known for her passion and energy as speaker and facilitator, she works to tie theory to real world application, mixed with a bit of fun.  Nicole has her MBA from Kellogg School of Management at Northwestern.

Engaging, Entertaining and Retaining Your Clients February 5, 2015 at the Four Points by Sheraton, 7:30 – 9:00 a.m.

Our clients are the life-blood of our business – and competition to win each new client is fierce. As a business owner it is critical to understand how to engage the right clients, keep them actively involved, and have them coming back for more. In this fast-paced session we will uncover best practices for:

  • Creating happy and satisfied clients
  • Learning “when to hold them and when to fold them” (go ahead, sing the song… we know you want to)
  • Using email, social media, and other technology to fit every budget
  • Recovery do’s and don’ts

Join us, and bring your best questions to this session. We are going to be hands on as we help you grow your business the old fashioned way – one fabulous customer at a time!

Business Woman of the Year nominations being accepted

Posted on | January 22, 2015 | No Comments

The Tempe Chamber of Commerce is now seeking nominations for the Business Woman of the Year Award. This award was established to recognize an outstanding business woman who has positively affected the Tempe community and the Tempe Chamber of Commerce.

2014 Business Woman of the Year Christine K. Wilkinson (center)

2014 Business Woman of the Year Christine K. Wilkinson (center)

Nominees should demonstrate achieved excellence in their chosen field; have demonstrated leadership in the community; serve as a positive role model; and be active in programs and activities in the community and the Tempe Chamber.

Nominations are due by Friday, March 6, and the award will be presented at the Women in Business Conference and Trade Show on May 20, 2015. E-mail your nominee’s contact information to meghandorn@tempechamber.org or complete the nomination form and fax it to (480) 966-5365. Last year’s recipient was Dr. Christine Wilkinson of Arizona State University.

Travel Tips for Super Bowl Visitors

Posted on | January 22, 2015 | No Comments

by Heather Lissner , City of Phoenix – Aviation Department

Welcome Super Bowl Visitors!

Welcome Super Bowl Visitors!

America’s Friendliest Airport® is looking forward to welcoming travelers to the Valley of the Sun for Super Bowl XLIX. Various events across the Valley including the 2015 Pro Bowl presented by McDonalds, Waste Management Phoenix Open and the Super Bowl will mean Phoenix Sky Harbor will be very busy. February 2, the day after Super Bowl XLIX, will be Phoenix Sky Harbor’s busiest day on record with a 60 percent increase in traffic. An average day at Sky Harbor sees about 110,000 passengers while February 2, could see 180,000 passengers. Additionally, an average day sees about 1,200 takeoffs and landings at Phoenix Sky Harbor, while February 2, the Airport expects approximately 1,600 takeoffs and landings.

“Our staff has been preparing for more than a year,” said Acting Aviation Director Tamie Fisher. “We have been working with the airlines, TSA, car rental companies, law enforcement, the Arizona Super Bowl Host Committee, the NFL, our restaurant operators and other organizations to develop special operational and staffing plans to give our visitors a world class airport experience.”

What can you do to make your travel experience to smoother? Here are some important travel tips before your arrival:

Remember 5-4-3-2-1

Remember 5-4-3-2-1

If you are planning to rent a car, make sure to reserve your car in advance. Phoenix Sky Harbor is anticipating a 50 percent increase in car rentals around the Super Bowl and vehicles may be limited for walk-up customers.

If you are not renting a car, use Valley Metro Rail to travel between the Airport and downtown Phoenix. The free PHX Sky Train® offers an easy connection between all airport terminals and Valley Metro Rail. After disembarking from the PHX Sky Train, make sure to purchase your multi-day commemorative Super Bowl XLIX pass from the Valley Metro fare vending machine. Then, take Valley Metro Rail westbound and get off at the 3rd Street/Washington Station. It’s a quick and easy ride to all Super Bowl XLIX activities in downtown Phoenix. For more information on Valley Metro Rail, visit valleymetro.org/superbowl

If you have questions while in the Airport, ask one of our friendly volunteer Navigators in the purple jackets. They will be stationed with Super Bowl volunteers who can answer questions about Super Bowl events.

Travel Tips for Departing passengers, especially on February 2 (the day after the Super Bowl):

Remember 5-4-3-2-1.  5 hours before departure – Check out of your hotel; 4 hours before departure – Turn in your rental car; 3 hours before departure – Check in at the Ticket Counter; 2 hours before departure – Get in line at the TSA Security Checkpoint; and 1 hour before departure – Be at your gate.

If you have a Super Bowl program, please place it in your carry-on bag. For questions about carry-on and checked items, visit TSA.gov

Save time and skip the airline ticket counter – use Early Bag Check. Check your bags before boarding the Rental Car Shuttle. Bags can be checked between 4 hours to 1 1/2 hours before your flight. This service is available for those flying American, Southwest, United or US Airways. No additional charge though individual airline bag fees apply. Early Bag Check is also available at East Economy Parking and the 44th Street and Washington PHX Sky Train Station. More information is available at skyharbor.com/earlybagcheck

Visit skyharbor.com on your mobile device to check flight status and see what shops and restaurants are near your gate. Many shops both before and after security will be selling an assortment of Super Bowl XLIX merchandise.

For recommendations and referrals on restaurants, hotels, goods and services, contact the Tempe Chamber of Commerce at www.tempechamber.org or 480-967-7891. Walk in visitors are welcome at 909 E. Apache Blvd. in Tempe.

Here Comes The Big Game! Women in Business Speaker Series Kicks Off

Posted on | January 20, 2015 | No Comments

The Big Game

The Big Game

In life, your personal and professional worlds combine to become “The Big Game” and finding success in it is not always easy. “The Big Game” workshops are presented by the Women in Business Council. They align with the energy and timing of the Feb. 1 Super Bowl XLIX and feature powerful speakers who inspire, educate and motivate participants to win big in life and at work.

The series takes place on Jan. 23 and 30 and Feb. 6 and 13 from 8 to 9:30 a.m. at Western International University, 1601 W. Fountainhead Pkwy. in Tempe. A light breakfast is provided courtesy of Chick-fil-A University at Mill.

Plus, a lucky attendee will win a pair of Southwest Airlines tickets!

Jan. 23 “Game Ready”

Sarah Kay shows how to be fit in mind, body and spirit. As a 15 year veteran of coaching and consulting in sports and business she founded Live Evolution Coaching and has coached notables from top professional sports teams and athletes, Fortune 500 executives, and many entrepreneurs and students. Her palatable passion for leadership, results and a global economic culture make her a key player on any leadership team.

Jan. 30 “Coaching”

Debbie Waitkus teaches the importance of coaching. There are times when you need to be one, and times when you need to look for one. Debbie is President and Founder of Golf for Cause and Co-Founder and Partner of the National Women’s Golf Alliance. She teaches organizations how to leverage the business power of golf through events, business-golf education, motivational speaking and consultation. Waitkus has been both speaker and moderator for the PGA of America.

Feb. 6 “Being a Team Player and a Team Leader”

Tracy Lorenz shows how to lead a team, and how to be a team player. Tracy is the president of Western International University. She previously served as CFO and Vice President of Strategy and Development for West, where she was responsible for maintaining the financial health of the organization and for guiding all of the operational leaders. Previously, Tracy worked at McDonald’s Corporation in International Accounting overseeing many partner relationships across the globe. She also is an endurance race enthusiast and has competed in many Ironman triathlon races.

Feb 13. “Mental Agility & Winning the Game”

Rene Lyst, ASU Women’s Gymnastics Head Coach, talks about staying on top of your game and winning through mental agility and emotional IQ. Lyst comes from a successful coaching career at Stanford and Arkansas. She helped develop the Razorbacks’ program from its inception, and the team was a fixture in the NCAA rankings over the course of 13 years. She earned her Doctor of Education from Arkansas in 2011, holds a tangible track record of her commitment to academic excellence with her teams posting a 3.30 GPA or better in each season.

Cost per session is $20 for members and college students with a valid student ID and $30 for the general public. Members can purchase four tickets for the price of three at $60 (payment must be made in advance of first session). For full details and to register, please visit www.tempechamber.org or call (480) 967-7891.

Registration, networking, breakfast 8:00 – 8:30; Program – 8:30 – 9:30

WIN A PAIR OF SOUTHWEST AIRLINES TICKETS!
There are three ways to win.

  1. Buy a series pass and receive one free ticket.
  2. Bring balls or sports equipment* to be donated to the Tempe Elementary School District and receive one free ticket (one ticket per session maximum).
  3. Buy tickets at the event at $20 for each 10-pack of tickets.

(* Playground balls, junior size basketballs, soccer balls, footballs, etc.)

Creating Resolutions You Can Keep: Part 2

Posted on | January 14, 2015 | No Comments

by Margo Brown, Productivity Coach at Wave Productivity

Happy 2015!

Happy 2015!

In our last blog we identified actions to take for goal setting: Identify priorities, plan achievements and using positive self-talk.

In our second installment of creating resolutions and setting goals, here are three more tips to take to accomplish your goals.

Enroll Others

Clement Stone said it well—“Tell everyone what you want to do and someone will want to help you do it.” Get people enrolled in what you’re doing. Find a friend who has similar goals and make a pact to help each other. When things get tough, you can help each other get back on track. Telling friends and family about your goals also helps to solidify your commitment and compels you to keep it, especially when they ask you how you’re doing with whatever it is you are trying to accomplish!

Don’t give up

On those days that you’re tempted to give up out of frustration, acknowledge and list all the steps you’ve taken to get to your goal. When you take the time to identify all you have already done to get to where you are on the road to achieving your goal, you will be much less likely to quit. Reflect on the positive feelings associated with accomplishing the small steps leading to your goal; this will inspire you to keep on working.

Invest in support

If you need help, reach out to find the support that you need. If you really want to get fit this time around, consider hiring a personal trainer. If you truly want to get your personal or business life in order hire a professional organizer. Acknowledging that you can’t always accomplish every detail on your own is often one of the most critical steps to finally achieving your goals, once and for all.

Tempe Chamber Restaurant Rush Week Details

Posted on | January 9, 2015 | No Comments

The Tempe Chamber of Commerce wants you to get out and enjoy all the amazing delicious eats there are to discover, prepared just for you by our members!

Restaurant Rush Week

Restaurant Rush Week

During the fourth week of each month, one of our restaurant members will participate in Tempe Chamber Restaurant Rush Week.  We all need to eat so why not support your fellow members and have a chance to win a trip back to the participating restaurant?!

The name and location of the restaurant will be released during the second week of each month. Anytime during the fourth week of that month (Monday – Sunday), stop in the restaurant to eat and enter the raffle! You can earn up to two entries each day you stop in and dine with the participating restaurant AND:

  • Drop your business card in the designated box for one entry….pretty easy!
  • You can also take a picture of you, your meal or the restaurant staff, post it AND TAG the restaurant on any of the Chamber social media platforms for a second entry using #tempechamber so we know you are entered. FYI – your settings for these posts need to be set to PUBLIC to get this entry!

The week after the Rush we will draw for two members to win gift certificates to return to the Rush Restaurant!

Many of our restaurant members don’t have the option to close the “office” and attend our many events. We thought what better way to get to know them then by bringing the Chamber to them!  Build your relationships and support your fellow members by participating in the Tempe Chamber Restaurant Rush Week.

 

Be sure to connect with the Tempe Chamber on these social media outlets:

For more information, or if you are a restaurant that would like to participate in the Tempe Chamber Restaurant Rush Week, please contact Melody Elkin at (480) 736-4284 or melody@tempechamber.org.

Resolutions You Can Keep

Posted on | January 9, 2015 | No Comments

Resolutions You Can Keep
by Margo Brown, Productivity Coach at Wave Productivity

Happy 2015!

Happy 2015!

Many are breathing a sigh of relief after the hectic holiday season, while others are feeling melancholy that it all came and went so quickly. But in most cases, people are now buckling down and becoming re-inspired to set some new goals and create resolutions that they can keep. Here some tips for accomplishing your goals once and for all.

Identify your priorities

You can’t do everything and you can’t focus on what everyone else is doing. What are the most important things to you right now? Others may be jumping on the fitness train, and that may be important to you too, but is it most important? Or is getting organized or finding a new career at the top of your list? Many people have wonderful intentions to get things done, but then quickly fail due to lack of focus. Paring down a list and identifying three major things you’d like to change is a good way to get focused and actually accomplish something that is important to you.

Once you have identified your priorities, set absolute goals and make a list of real action steps to make your way toward achieving those goals. Buy a notebook specifically for your new priorities and goals, and get busy putting them to paper. For example, if one of your priorities is to finally start paying your bills on time, create a page for that priority, set a goal related to that priority, and then list the actions steps such as ‘set up online banking’  ‘buy a bill pay organizer’ ‘pay bills every Thursday’ ‘buy folders for paid bills and receipts. Identify your goals and putting action steps in writing solidifies your plan to truly make it happen.

Plan to achieve

Set aside specific times to work on your goal in order to reach it. For example, if your goal is to get in shape by spring, plan to exercise four to five times and then commit to it. If you goal is to start a home based business while still working full-time, plan what evenings you will focus on your goal, and make a list of exactly what you will do during that time. Plan specific times to achieve your goals in your calendar, and keep those appointments with yourself as you would any appointment. Like ‘pay yourself first’—plan yourself first.

Use positive self-talk

State things in the positive to truly achieve. Instead of saying ‘I’m not going to eat carbs’ say ‘I’m going to make healthy choices about the way I eat.” Each time you are in a situation that tests your commitment to your goal, state the positive outcome you want to. Then make the choice. Using positive self-talk can help you make choices that bring you closer to your goal.

 

 

 

Chambers Support Local Law Enforcement

Posted on | January 8, 2015 | No Comments

Tempe Police Dept.

Tempe Police Dept.

Every day, nearly 800,000 police officers around the country get up, put on a uniform, and go to work. But their work is different. Their work is life and death. On average, between 105 and 203 officers die in the line of duty annually, 50,000 officers are assaulted in the line of duty, 14,000 officers are injured in the line of duty, and more than 300 officers commit suicide. In 2014 six Arizona officers lost their lives while on duty. Dozens more were shot at. Every day, they put their lives on the line so that we can safely go to work and to school and to the store. On behalf of the businesses in the East Valley, we want to say “thank you.”

Friday, January 9, is National Law Enforcement Appreciation Day, a day for all of us to show law enforcement officers that we recognize the difficult and sometimes impossible career they have chosen. We appreciate that they work in our schools. We appreciate that they help if we’re in an accident. We appreciate that they respond when we call. We appreciate their community programs like “shop with a cop.” We appreciate the myriad of things they do behind the scenes so that we can live our lives without giving law enforcement much of a thought.

On January 9 and every day, we invite you to join with us in acknowledging the bravery and sacrifices of law enforcement professionals, and show our appreciation for making our lives easier.

* Change your profile picture on social media to the jpg image provided at www.facebook.com/nationalcops

* Send a card of support to your local police department or state agency

* Share a story about a positive law enforcement experience on social media

* Participate in Project Blue Light – Proudly display your blue light in support of law enforcement

Most importantly, if you see a police officer, thank a police officer.

Thank you, officers, for making our communities safer for those of us in the East Valley. We are proud to work with you.

Signed,

East Valley Chambers of Commerce Alliance

Chris Clark, President/CEO, Queen Creek Chamber of Commerce

Sally Harrison, President/CEO, Mesa Chamber of Commerce

Rick Kidder, President/CEO, Scottsdale Area Chamber of Commerce

Terri Kimble, President/CEO, Chandler Chamber of Commerce

Larry Johnson, President & CEO, Apache Junction Chamber of Commerce

Mary Ann Miller, President/CEO, Tempe Chamber of Commerce

Kathy Tilque, President/CEO, Gilbert Chamber of Commerce

Patty Villeneuve, Executive Director, Carefree Cave Creek Chamber of Commerce

A Guide to a Happy New Year!

Posted on | January 7, 2015 | No Comments

Mary Ann Miller

Mary Ann Miller

It’s resolution time again, and all those promises you make about your personal life apply to your professional one as well.

Lose weight: What’s dragging you down and affecting your productivity? Streamlining can free you up to pay attention to more important things. Check your internal processes. Are there unnecessary steps? Are you handling things in your business that can be delegated? Make some changes and lighten your load.

Exercise more: Moving around is not only good for your body, it’s good for your business. Get out into the community. Meet people and tell them what you do. Let folks know how you can help them. It’ll make you stronger.

Read more: Keep up with what’s happening in your community and industry by reading newspapers, magazines, books and blogs. Dig deeper when you read something that doesn’t add up. Get a different perspective by going to sources like BBC News. And occasionally choose something light to cleanse your mind’s palate during important down time.

Keep in touch with old friends: Go through your contact list and stack of business cards and drop notes to customers and business associates you haven’t spoken with in awhile. They’ll love to hear from you! Customer contacts are like Christmas cards – the more you send out, the more you get back.

Eat healthier: Remember — garbage in, garbage out! Are you bringing in the best clients for your business, or accepting all opportunities as they come up? Take time to analyze offers. Will they help you grow, or take up time and energy best used elsewhere?

Stop smoking: Are you still doing things that other businesses stopped doing years ago? Change is not an easy process, so get help, information and moral support at educational seminars and business organizations.

Make new friends: Increase your contacts through committees and networking events. Not only can it result in more customers, but you can find great suppliers that might save you money and aggravation.

Give back: The holidays are over, but the needs of those less fortunate continue. Consider lending your time, money or expertise to others.

Spend more time with family: If you follow these guidelines and run your operations more effectively, you’ll have more time to spend with the most important members of your life: your family and friends.

Here’s hoping that in 2015 your family is healthy, your business is prosperous, and that you find much joy in your life.

All the best,
Mary Ann Miller
President/CEO

East Valley Chambers of Commerce Alliance Releases 2015 Legislative Priorities

Posted on | December 18, 2014 | No Comments

The East Valley Chambers of Commerce Alliance (EVCCA) has released its 2015 Priorities.  Advocating for sound principles of economic competitiveness, the organization’s top goals for 2015 are:

Fair regulation that promotes free market competition

Well-balanced tax reform

Strategic study of long-term transportation funding

Simplified funding for school systems

Reforms to Arizona’s initiative processes

Read the agenda to learn what actions the Tempe Chamber, as part of the EVCCA, is taking to make sure your business remains strong and enjoys a supportive legislative atmosphere.

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